FREE service plans…

One of the questions that I have been asked a lot, and that people have asked me to revisit is the attitude towards selling service plans for the after-sales department. Just to recap something I said in a previous blog...
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Digital Enquiries

Episode Six in my series of video blogs has just been released in which I share tips on how to improve your sales, aftersales, customer satisfaction, repeat sales and referrals. Please leave a comment, and if I can help in any way,...
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The Part Exchange Appraisal – The Start of the Negotiation

Episode Five in my series of video blogs has just been released in which I share tips on how to improve your sales, aftersales, customer satisfaction, repeat sales and referrals. Please leave a comment, and if I can help in any...
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Punter or Guest – You Decide!

Episode Four in my series of video blogs has just been released in which I share tips on how to improve sales, aftersales, customer satisfaction, repeat sales and referrals. Please leave a comment, and if I can help in any way, feel...
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Sell More Aftersales – Think Like A Dentist (Part Two)

Part Two of Episode Three in my series of video blogs has just been released in which I share tips on how to improve sales, aftersales, customer satisfaction, repeat sales and referrals. Today I talk about thought loops and why the independents take...
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Sell More Aftersales – Think Like a Dentist (Part 1)

Part one of episode three in my series of video blogs has just been released in which I share tips on how to improve sales, aftersales, customer satisfaction, repeat sales and referrals. Please leave a comment, and if I can help in...
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Successful Prospecting Made Easy

Episode two in my series of video blogs has just been released in which I share tips on how to improve sales, aftersales, customer satisfaction, repeat sales and referrals. Please leave a comment, and if I can help in any way,...
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Do you need a customer charter?

Take a look at the first episode in my series of video blogs in which I share tips on how to improve sales, aftersales, customer satisfaction, repeat sales and referrals.   Please leave a comment, and if I can help in...
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Car Dealer Podcast

My good friend Derek Blair produces a fabulous daily radio show specifically for the motor industry, and I was privileged to be invited onto the show and thought you might like to hear the episode. So here it is… P.S. My...
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Is it too much to ask that they say YES?

Have you ever watched a Mystery Shop video and witnessed one of those moments when the prospect isn’t too sure if it is their turn to speak, and the salesperson isn’t too sure what to say next… This leads to...
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