You know the Customer isn’t always right but …

THE CUSTOMER ISN’T ALWAYS RIGHT! That cannot be right can it? Surely, the customer IS ALWAYS right! – Well yes, and no is the answer. We have all been in the situation where we can categorically say the customer has...
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Asda Car Park!

Well that was interesting! WBAC.com… Have you ever been faced with a customer who has said, “I am going to try webuyanycar.com?”– Well, that is probably a good thing. Obviously, I knew about them, I know the process, but I...
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Who Cares? As Long As They Sell!

Seriously, who cares? This is the question I am often asked. When I mention profiling the sales personalities in the sales team, people say – who cares? However, I genuinely think this question shows a lack of understanding about sales...
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3 Proactive Ways of Generating More Showroom Traffic

The other day I was talking to the manager of one dealership about how to increase the amount of people that come into the showroom, which reminded me of a blog post I wrote around 3 years ago. As we approach...
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FREE service plans…

One of the questions that I have been asked a lot, and that people have asked me to revisit is the attitude towards selling service plans for the after-sales department. Just to recap something I said in a previous blog...
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Digital Enquiries

Episode Six in my series of video blogs has just been released in which I share tips on how to improve your sales, aftersales, customer satisfaction, repeat sales and referrals. Please leave a comment, and if I can help in any way,...
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The Part Exchange Appraisal – The Start of the Negotiation

Episode Five in my series of video blogs has just been released in which I share tips on how to improve your sales, aftersales, customer satisfaction, repeat sales and referrals. Please leave a comment, and if I can help in any...
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Punter or Guest – You Decide!

Episode Four in my series of video blogs has just been released in which I share tips on how to improve sales, aftersales, customer satisfaction, repeat sales and referrals. Please leave a comment, and if I can help in any way, feel...
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Sell More Aftersales – Think Like A Dentist (Part Two)

Part Two of Episode Three in my series of video blogs has just been released in which I share tips on how to improve sales, aftersales, customer satisfaction, repeat sales and referrals. Today I talk about thought loops and why the independents take...
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Sell More Aftersales – Think Like a Dentist (Part 1)

Part one of episode three in my series of video blogs has just been released in which I share tips on how to improve sales, aftersales, customer satisfaction, repeat sales and referrals. Please leave a comment, and if I can help in...
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