I am amazed people do not know this …

The Rules Today’s article is a short one, but one I think you will find useful. As you may know, I work predominately in the Motor Industry with Individuals, Teams and Organisations who want to improve performance and unlock the...
Continue Reading →

Elephants Can’t Dance?

I had never heard this one before, and to be honest never considered the subject… Can Elephants Dance? Who knows?   Anyway I came across this question when working in Croatia last week. I had the privilege of facilitating a...
Continue Reading →

No Compromise?

Never compromise on Excellence   Hi – I am writing this week’s article from my sunbed in sunny Tenerife But I have just been having a conversation with a guy from the motor industry in Europe and on researching him...
Continue Reading →

What can we learn from Speed Dating?

Speed Dating to Sell Cars – Really? If you don’t get a date when you go speed dating then you are doing something wrong! I was in conversation with one of my marketing team this morning and she was asking...
Continue Reading →

Three things that mark you out as a Dinosaur!

Ok let us be honest here, unless you are still in your teens you will have recognised we live in a changing retail world. But, the funny thing is the older we get the more stuck in our ways we...
Continue Reading →

Would you accept the invitation?

Service plans have benefits both for those selling the plans and the customer. In this article, we’re going to be looking at these benefits, along with how you can get more people to take up your service plans. “How do...
Continue Reading →

You know the Customer isn’t always right but …

THE CUSTOMER ISN’T ALWAYS RIGHT! That cannot be right can it? Surely, the customer IS ALWAYS right! – Well yes, and no is the answer. We have all been in the situation where we can categorically say the customer has...
Continue Reading →

Asda Car Park!

Well that was interesting! WBAC.com… Have you ever been faced with a customer who has said, “I am going to try webuyanycar.com?”– Well, that is probably a good thing. Obviously, I knew about them, I know the process, but I...
Continue Reading →

Who Cares? As Long As They Sell!

Seriously, who cares? This is the question I am often asked. When I mention profiling the sales personalities in the sales team, people say – who cares? However, I genuinely think this question shows a lack of understanding about sales...
Continue Reading →

3 Proactive Ways of Generating More Showroom Traffic

The other day I was talking to the manager of one dealership about how to increase the amount of people that come into the showroom, which reminded me of a blog post I wrote around 3 years ago. As we approach...
Continue Reading →