Monthly Archives: August 2016

Even When it’s Raining …

This week I wanted to share some observations from the second of the men’s 110-metre hurdles heats at the 2016 Rio Olympics. The rain was pouring down as the competitors lined up and it was expected that Deuce Carter from...
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“What Alex revealed to Harvard could help your front-line performance ….”

When I talk with Dealers, Dealer Groups or Manufacturers at senior management level, there seems to be a feeling that the people at the front of the aftersales department are the people who are the bottleneck for business development –...
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