Monthly Archives: January 2016

You know the Customer isn’t always right but …

THE CUSTOMER ISN’T ALWAYS RIGHT! That cannot be right can it? Surely, the customer IS ALWAYS right! – Well yes, and no is the answer. We have all been in the situation where we can categorically say the customer has...
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Asda Car Park!

Well that was interesting! WBAC.com… Have you ever been faced with a customer who has said, “I am going to try webuyanycar.com?”– Well, that is probably a good thing. Obviously, I knew about them, I know the process, but I...
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Who Cares? As Long As They Sell!

Seriously, who cares? This is the question I am often asked. When I mention profiling the sales personalities in the sales team, people say – who cares? However, I genuinely think this question shows a lack of understanding about sales...
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