Monthly Archives: May 2015

Good Numbers!

Today is my blog day and I have been getting some amazing feedback about my recent blogs – how powerful they are, thought provoking etc.  But this week as I sit down to write, the following amazing numbers have just...
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What If It Was A £10,000 Watch?

What level of service would you expect if you were buying a £10,000 watch? Customer service is an age-old debate. I once sat with a very famous Motor Dealer Group Chairman (a Knight of the Realm no less) who is...
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17 in Seventeen

It’s my 25th wedding anniversary this year! Moreover, on that day 25 years ago I weighed in at a comfortable (if slightly heavy) 12 stone 4lb – 78.8kg in new ‘money’.   Recently I managed to tip the scales (almost...
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Are You Focussed On The 94th Minute?

This may seem like an unusual question and you could quite genuinely ask ‘what/which 94th minute?’. It’s a metaphor – think football (or Soccer if you’re reading this outside of the UK). It is well known that the top sides...
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