Monthly Archives: October 2014

What Is Your Response To Part Exchange Prices For E-mail Enquiries (and how long does it take you?)

This week I want to talk about internet leads and response rates. This has been prompted by some research I have been doing for a new sales programme I am launching in the New Year. It was put forward in...
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Are Your Sales Meetings Really Motivational? (and should they be?)

Well they definitely should not be de-motivational, but there’s a massive opportunity for us to stop thinking about our Sales Meetings as just being about motivation. (Because they’re not – it really isn’t possible to motivate the same people on...
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“Why did you stop doing this? And what’s it costing you?”

As you know I am passionate about customer service and the customer experience and while reading an article about “What have we stopped doing that we used to?” it got me thinking about the whole concept of the previous experience...
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What’s The Most Obvious Buying Signal For Car Salespeople In Today’s Digital World?

Let’s be honest, the biggest buying signal the customer will give you is contacting the dealership. The prospective customer does not need a car dealership until they are ready to buy. They can get all the information that they need on the internet...
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