Monthly Archives: January 2014

Do you need to update your approach to Aftersales?

The background to this week’s topic is a conversation I had with an Aftersales Director last week about the way we treat Service Advisors in most dealerships by comparison to how we treat Sales People. Sales People = The Centre...
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Are You Ready for the Aftersales Tsunami that is Heading Your Way?

Here at RP Towers the phones have been ringing in the last few months with far sighted Aftersales Businesses who can see the impending problem on the horizon. (Understatement!!) Or… if they can’t see it, they know it is coming! (but...
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