Monthly Archives: December 2013

Is YOUR Price Sensitivity Affecting Your Profit?

A Recent Customer Experience Got Me Thinking… I have just had a rather bizarre customer experience! A couple of phones on my ‘EE (nee Orange)’ account are due an upgrade, and as these belong to my Wife and my PA respectively (who...
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10 Rules For Handling Price Shoppers

This week’s blog is in answer to a fabulous question from one of our overseas readers. Tony Grauer wanted to know how to deal with Price shoppers on the telephone in his Buick dealership, and this is such a common question I...
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