- August 29, 2013
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People buy from people—we’ve all said, or at least heard, that at some point! But, have you ever thought what message do you send out to your customers and prospective customers? Is your business purely transactional? Do you just offer...
- August 15, 2013
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It’s a term that I’ve been using a lot recently, and it came about because although I specialise in the motor industry, I also work with a company that sells hot tubs. They do most of their business at exhibitions,...
- August 9, 2013
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The number of Salespeople and Managers who don’t understand the importance of the used car appraisal is staggering. So for the purpose of this blog post, I want to talk about how dealerships can use the appraisal form to reduce...
- August 1, 2013
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Most people think that the negotiation is the most important part of the sale, and it’s difficult to disagree with that. But what constitutes a negotiation? Standard sales training sets out 10 steps to the sale – meet and greet;...